Market related package.

We (our client) is looking for a strong service manager who understands OEM processes and procedures and comes from a commercial vehicle / truck dealer.

Your main function is to manage your department in such a way to create and ensure profitability and at the same time the highest standard of customer service.

Duties include but is not limited to:

• Providing an informative, professional and friendly link between the customer and the workshop ensuring guaranteed customer satisfaction.
• Daily management of Work in Progress to ensure smooth running of the workshop and resulting in excellent quality service delivery.
• Management of staff (both technical and administrative) ensuring all processes and procedures are followed to maximise workshop profitability and quality.
• General management, ensuring all policies and procedures are followed relating to loan vehicles, warranty age analysis, training etc.

• Must have minimum 2 years working experience as a Service Manager / Workshop manager at a large size franchise dealership. Candidate must currently be in this position or no longer than 3 to 6 months out of the trade.
• Minimum Matric / Grade 12 / N3 qualification.
• Technical qualification preferred.
• Excellent communication skills in English, both written and spoken.
• Mathematical skills and ability to calculate figures relating to discounts, percentages, commissions etc.
• Ability to solve practical problems and deal with a variety of challenging situations at one time.
• Computer literacy skills to include Kerridge and MS Office
• Valid drivers’ license with no endorsements. (preferably truck)
• Clear criminal and ITC record
• Physically fit to handle the physical demands of this position to perform their job function

Submit your application to cv@ikonconsulting.co.za and list Service Manager - Northern Suburbs in your subject text to us.

By applying for this position, you give us consent for your personal information (PI) to be retained on our database for possible future job opportunities and that the information provided is true and up to date. Only candidates who qualify as per the above requirements will be contacted to continue the recruitment process. All other PI will be deleted as prescribed by the POPI Act.

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